Pioneers in Cybersecurity as a Service and AI driven Cybersecurity Platform

At StickmanCyber, our mission is more than a commitment – it's a guiding light: "We do everything in our power to protect our customers from cyber threats"

Established in 2006, we've carved a niche in the cybersecurity landscape, demonstrating a remarkable business growth. Our success story is built on a foundation of trust and commitment that the staff at StickmanCyber have created with our clientele, which includes several prestigious public listed companies.

We're looking for an Account Manager to own the retention and growth of StickmanCyber's existing client base. Today we actively manage only a fraction of our 200+ clients, and this role exists to give the rest of that base the attentive, proactive relationship that turns clients into long-term, repeat buyers and referrers. You'll drive recurring revenue through renewals and expansion (land, delight, expand) while keeping churn low. You'll take ownership of the broader client book, running renewals, expansion outreach, health-checks, quarterly reviews and CRM discipline, while our most senior client relationships continue to be managed by leadership. Strategic or at-risk accounts get escalated to them as needed. You'll be a genuine extension of the StickmanCyber experience for these clients, so fluent, confident spoken English and comfort presenting on video to Australian SMB owners and IT leaders is essential, as is availability for AU business-hours calls and reviews.

What You'll Do

Own renewals. Track every renewal date across the managed book and run a proactive renewal motion (90/60/30-day) so nothing lapses and value is reaffirmed before each renewal.
Drive expansion (land, delight, expand) by identifying cross-sell and upsell opportunities across the portfolio, such as moving penetration testing clients into managed SOC/MDR, compliance uplift like Essential Eight, ISO or PCI, or GRC advisory, and progressing those opportunities to close, escalating strategic ones to leadership where appropriate.
Run quarterly business reviews. Structured QBRs on priority accounts covering outcomes delivered, risk posture, roadmap and next steps.
Health-check and retain accounts by monitoring usage, satisfaction and risk signals, and intervening early on churn risk to keep gross revenue retention high.
Multi-thread relationships by mapping and maintaining contacts across each account, including the owner or MD, IT and security, and finance, so no relationship is single-threaded.
Manage clean handovers and advocacy by taking clean handoffs from delivery, capturing references, testimonials and referrals, and feeding expansion signals and product feedback back to the business.
Keep the CRM as the single source of truth, with account plans, renewal dates, opportunities, notes and next steps all live and current in HubSpot.

What We're Looking For

Proven experience in account management, client success or renewals/expansion sales, ideally in B2B technology, managed services or cybersecurity.
Fluent, confident spoken and written English, with strong comfort presenting on video calls to Australian SMB owners and IT/security leaders.
A consultative, relationship-first approach to expansion selling, backed by solid commercial negotiation skills.
Experience running structured account plans and quarterly business reviews.
Operational discipline and CRM rigour, and you're comfortable keeping HubSpot (or an equivalent CRM) accurate and current.
Familiarity with AI-assisted ways of working, such as using AI tools for account research, meeting summaries and drafting client communications, is highly regarded.
Availability to work Australian business hours for client calls and reviews.

Your First 90 Days

In your first 30 days, you'll be fully onboarded, with your renewal calendar built, the client base segmented and prioritized, and account plans started on tier-one accounts.
By 60 days, you'll have a QBR rhythm running on priority accounts, your first expansion opportunities in the pipeline, and early renewals secured.
By 90 days, you'll be actively managing across the base, with retention on track, an expansion pipeline building, and a clean CRM with no renewal surprises.

What We Offer

A competitive base salary plus an uncapped, gross-profit-linked commission structure that rewards both retention and expansion.
The opportunity to build and shape the account management function at a fast-growing, founder-led cybersecurity company.
A collaborative, supportive culture with approachable leadership and genuine investment in staff growth.
A 100% remote role with modern, AI-assisted tools that keep your time focused on clients

Responsibilities:

1 Client Relationship Management

Serve as the primary liaison between clients and internal teams.
Build and maintain trusted, long-term relationships with key client stakeholders.
Develop a thorough understanding of each client's organisation, business processes, priorities, culture, and pain points.

2 Governance & Meetings

Run kick-off meetings, monthly governance meetings, and quarterly business reviews (QBRs) with clients. Conduct quarterly internal review meetings with the Account Manager to maintain transparency on account health.

3 Reporting & Communication

For all clients on their reporting format, content, and frequency (executive summaries, board-level reports, detailed governance packs, meeting minutes).
Produce and present reports using StickmanCyber-approved templates.
Ensure supporting teams understand their responsibilities for contributing to client and internal reports. Prioritise quality over quantity.

4 Project Delivery

Oversee end-to-end delivery across all assigned client engagements.
Maintain a detailed project plans tracking progress, risks, milestones, scope, schedule, and costs.
Ensure all projects are delivered on time, within scope, and within budget.
Track and formally manage any changes to project scope, schedule, or costs via the CR process in collaboration with the team.
Monitor and manage service delivery metrics including response times, issue resolution rates, and client satisfaction scores.
Flag delivery risks proactively before they become client-facing issues.

5 Escalation Management

Act as the escalation owner for all client issues. Triage, manage, and resolve escalations within defined SLAs. Report and escalate to the managers as needed, with clear context, impact assessment, and recommended resolution.

6 Resource & Team Coordination

Work closely with internal competency teams (Technical, Compliance, SOC, etc.) to ensure positive delivery outcomes. Coordinate with the Head of Delivery on resource availability and allocation across projects. Assist teams in prioritising tasks where required to maintain delivery momentum.

7 Client Feedback & NPS

Drive NPS scoring and structured client feedback collection at defined intervals. Work with the client's success function to gather testimonials and case study opportunities. Use feedback to identify service improvement areas and share insights with the manager.

8 Account Management

Lead regular service review meetings to discuss performance, receive feedback, and identify growth or improvement opportunities.
Flag upsell and cross-sell signals to the Account Manager during QBRs and governance meetings.
Define a structured offboarding workflow to ensure clean exits, final billing accuracy, and relationship preservation for future re-engagement.
Maintain a live stakeholder map per client (decision-makers, sponsors) to reduce relationship risk during client-side personnel changes.

1 Skills & Qualification

Bachelor’s degree in business management/IT, Computer Science, or a related field.
4-7 years of experience in client delivery management.
IT project management experience.
Solid understanding of business cases and risk management.
Strong communication and leadership skills.
Client-facing, client relationship & delivery focused.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.

Join StickmanCyber

We have:  

No Investors, No Debt, No Greed  

No Inflated Valuations, No Unrealistic Targets  

Just Pure, Uncomplicated Commitment    

We are accountable only to our staff and clients. This unique focus sets us apart.    

We're not just running a business; we're nurturing a philosophy. Every day, we're committed to ensuring the security of our customers and the welfare of our staff. Growth is not our primary goal; our aim is to maintain fairness in pricing, pay our staff well, and reinvest profits for our staff training, new technology, innovations that is targeted for our customers' success.    

We pride ourselves on being the trailblazers in the Cybersecurity as a Service (CSaaS) domain, a testament to our innovative spirit and commitment to excellence. Our business model not only generates robust recurring revenue but also ensures profitability, showcasing our operational strength and market resilience.    

Our most ambitious project yet is the development of an industry-first AI-based Cybersecurity platform. This cutting-edge technology is a game-changer, poised to revolutionize how we safeguard businesses from cyber threats. By joining our team, you'll be at the forefront of this exciting venture, leveraging AI to enhance our capabilities and deliver unparalleled protection to our clients.    

We're looking for passionate individuals who are eager to contribute to a larger global cybersecurity product/platform company. If you're driven by innovation, excellence, and a desire to make a significant impact in the cybersecurity world, StickmanCyber is your destination.